If you need any assistance or need to get in touch please contact us at help@softwareaid.org or +44 (0)161 706 2071

Customer Service Hours

Monday - Friday

9am - 5pm BST


We will do our best to respond within 24 hours. 


If your email is concerning a product key that is not working please can you provide the following information in your email.

  • Order number (e.g. 1001)
  • Website used to place order (e.g. www.unidrax.com)
  • Product key (e.g. XXXXX-XXXXX-XXXXX-XXXXX-XXXXX)
  • Error message displayed when entering the product key (photo/screenshot)